EU Customers are now entitled to a 14 days right of return from ordering the products you have ordered for a full refund of your original order.  If you are unhappy with your purchase please let us know, within that 14 days, and we will set-up a means of return for you!  

But, unless the product is defective, we cannot accept return of the following:

  1. Meter kits, strips and controls where the seals have been broken,
  2. Lancets, lancing devices, and pen needles,
  3. Skin care creams and any food product, such as GSF-SYRUP,
  4. Socks and tights which have been taken out of their packaging,


To return an item:

    1.  Contact us, either by email or telephone 01303-277751, and please tell us why you want to return the product,

    2.  When the return is accepted, please send it back us using the address below, and obtain a PROOF OF POSTING, then

    3.  Once we have received the item we will issue a refund of the cost of the product, or, if you prefer, send an alternative item in exchange, and settle the difference,

    4.  We will only refund the postage on the return of defective products.


Arctic Medical Ltd

Unit 49 Basepoint

Shearway Business Park

Folkestone, Kent

CT19 4RH